Shipping policy

Granata Music Ltd — Ottawa / Nepean, ON

SHIPPING — CANADA & USA
Orders may ship via UPS, Canpar, Canada Post, or another suitable carrier. A tracking number will be emailed after purchase. Estimated delivery times are shown at checkout under each shipping option.

U.S. CUSTOMERS — IMPORT DUTIES & TARIFFS
Granata Music is a Canadian retailer. Orders shipped to the United States may be subject to import duties, tariffs, brokerage fees, and applicable taxes upon delivery. These fees are not included in the purchase price or shipping cost and are the buyer's responsibility. We do not offer refunds related to tariffs. To pre-pay a tariff, please contact us after placing your order.

INTERNATIONAL ORDERS
For orders outside Canada and the United States, please call or email us before ordering to confirm available shipping options.

LOCAL PICKUP — NEPEAN, ON
Local pickup is available at checkout for customers in the Ottawa area. Select "Pick Up" as your delivery method.

DAMAGED DURING SHIPPING
If a regular-priced item arrives severely damaged, we will open an investigation with the carrier (3–10 business days). Our response will be based on their findings.

RETURNS
Regular-priced items may be returned for store credit within 14 days of purchase. Items must be in original condition with all packaging, manuals, and warranty cards. A 10% restocking fee applies. Shipping charges are non-refundable. Return shipping costs are the customer's responsibility. Sale and clearance items are final sale.

Questions? Call 613-727-0727 or visit granatamusic.com/pages/location-hours-and-contact