Guitar Protection Plan

Granata Music Protection Plan

Keep your new instrument playing right.

A regular guitar setup at Granata Music is $130. With the Granata Protection Plan, you get up to 4 approved in-store service visits per year for only $99. Use it for setup labour, adjustments, inspections, and approved minor repair labour.

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$99 / year Up to 4 visits Local in-store service Must be added at purchase
Regular setup $130 Regular guitar setup labour price at Granata Music.
Yearly visits 4 visits Come in up to 4 times per year for approved service labour.
Plan price $99 One simple yearly price when buying an eligible instrument.
Service type Local only Customer must bring the instrument in person. No mail-in repairs.

One setup can already cost more than the plan.

The value is simple. If you use the plan even once for approved setup labour, it can already pay for itself. If you use all 4 service visits, the labour value can be much higher than the plan cost.

$130 Regular setup labour value.
4x Up to 4 approved service visits per year.
$520 Potential value if used for 4 regular setup-style visits.

What this plan does

The Granata Protection Plan is an optional service plan for customers who purchase an eligible instrument from Granata Music. It helps cover approved in-store labour for setups, adjustments, inspections, and minor repairs while keeping the rules clear.

Plan length 12 months from the enrolment date.
Purchase timing The plan can only be purchased at the same time as the eligible guitar or instrument. It cannot be added later.
Local service only Customers must bring the covered instrument to Granata Music in person. Mail-in repairs, shipped instruments, and remote service requests are not accepted.
Service visits Customers can come in for up to 4 covered service visits per 12-month period. Each visit must be approved after an in-store assessment.
Payment The plan is $99 per year. There is no monthly subscription option.
What is covered The plan covers eligible service labour for approved setup, adjustment, inspection, and minor repair work.
Parts are not included Strings, tuners, pickups, electronics parts, nuts, saddles, bridges, humidifiers, accessories, and other physical items are purchased separately.
Cancellation Customers can receive a full refund within 14 days of enrolment, as long as no service visit has been used.
Local in-store service only The Granata Protection Plan is for Ottawa and surrounding-area customers who can bring their covered guitar or instrument to Granata Music in person. We do not accept mail-in repairs, shipped instruments, or remote service requests under this plan.
Important humidity note Acoustic guitars can be affected by dry air and humidity changes. The plan does not cover major humidity damage. Approved adjustment labour may be considered only when a guitar humidifier was purchased from Granata Music with the instrument.

You do not have to wait until something is broken.

A lot of instruments need small adjustments throughout the year. Seasonal changes, string changes, playing style, and regular use can all affect how an instrument feels.

1

Better playability

If your guitar starts buzzing, feels too high, or becomes harder to play, you can bring it in for an approved service visit.

2

Seasonal checkups

Instruments can shift with weather and humidity changes. A professional check can help catch small issues early.

3

Peace of mind

Instead of waiting and guessing, you can have our team inspect your instrument and explain what it needs.

Coverage at a glance

These examples make the plan easier to understand. Coverage depends on the instrument, condition, and cause of the issue.

Covered service labour

These items may be covered as part of your yearly service visits after in-store approval.

✓Professional guitar setup labour
✓Action adjustments
✓Truss rod adjustments
✓Intonation adjustments
✓Tuning stability checks
✓String change labour
✓Basic cleaning during service
✓Loose hardware tightening
✓Loose output jack tightening
✓Pickup height adjustments
✓Basic electronics diagnosis
✓Minor wiring or connection repairs
✓Nut or saddle adjustment labour
✓Buzzing or playability checks
✓General professional inspection
✓Approved minor repair labour
✓Approved humidity-related adjustment labour if a humidifier was purchased from Granata Music with the instrument
Example: If your guitar feels hard to play, has buzzing, tuning issues, or needs a professional adjustment, the labour may be covered. If it needs strings or parts, those items are paid separately.

Not covered

These items are not included in the plan and would be treated as regular paid service.

×Mail-in repairs or shipped instruments
×Strings
×Parts and replacement components
×Accessories and humidifiers
×Pickups, tuners, bridges, nuts, saddles, pots, switches, or jacks
×Major structural repairs
×Broken headstocks or broken necks
×Damage from drops, hits, or accidents
×Water or liquid damage
×Severe humidity damage
×Cracks caused by dryness, heat, cold, or poor storage
×Warped, swollen, or severely dried-out instruments
×Bridge lifting, loose braces, or structural movement caused by humidity issues
×Normal wear from playing
×Cosmetic scratches, dents, or finish wear
×Damage from misuse or neglect
×Damage from unauthorized modifications
×Damage from third-party repairs
×Theft or loss
×Full instrument replacement
Example: If a guitar is dried out, cracked, warped, damaged by water, or needs replacement parts, that is not covered by the plan. We can still assess and repair it, but it would be quoted separately.

When should you bring your instrument in?

You do not need to be an expert. If something feels off, bring it in.

✓

It feels harder to play

If the strings feel too high, too low, or uncomfortable, your instrument may need an adjustment.

✓

It buzzes or sounds off

Buzzing, uneven notes, or tuning problems can often be checked through a setup or inspection.

✓

It will not stay in tune

If your guitar keeps slipping out of tune or feels unstable, we can check the setup, hardware, and tuning stability.

Using your plan is simple

Every visit starts with an in-store assessment. We explain what is covered and what is not before any work begins.

1

Buy it with the instrument

The plan must be purchased at the same time as your eligible guitar or instrument.

2

Bring it in

Bring your covered instrument to Granata Music in person when it needs an approved service visit.

3

We inspect it

Our team checks the issue and confirms whether the service qualifies under the plan.

4

Service begins

Approved labour is handled under your plan. Parts, strings, and accessories are quoted separately.

Common questions

These answers help keep the plan clear before customers add it to their purchase.

Can I add the plan later?
No. The Granata Protection Plan must be purchased at the same time as the eligible guitar or instrument. Once the original purchase is complete, the plan cannot be added later.
Is this plan available outside Ottawa?
This plan is intended for Ottawa and surrounding-area customers who can bring the covered guitar or instrument to Granata Music in person. We do not accept mail-in repairs, shipped instruments, or remote service requests under this plan.
Can I mail my guitar in for service?
No. This plan is for in-store service only. Customers must be able to bring the covered guitar or instrument to Granata Music in person.
How many times can I come in?
The plan includes up to 4 covered service visits per 12-month period. Each visit must be approved after an in-store assessment.
Do I need to wait until something is broken?
No. You can use covered visits for approved professional work like setup labour, action adjustments, intonation checks, tuning stability checks, pickup height adjustments, string change labour, or general inspections.
Does the plan cover parts?
No. The plan covers approved labour only. Strings, tuners, pickups, switches, jacks, nuts, saddles, bridges, humidifiers, and other parts are purchased separately.
Does it cover setups?
Yes. Eligible setup labour can be covered as one of your yearly service visits. Strings and parts are not included.
Does it cover humidity issues?
Only in a limited way. Humidity-related adjustment labour may be considered only if you purchased a guitar humidifier from Granata Music with the instrument and the issue can be corrected with normal adjustment work. Serious humidity damage is not covered.
Is this the same as a manufacturer warranty?
No. This is a Granata Music service plan. It is separate from the manufacturer warranty and is designed to provide extra in-store support for approved service labour.
Can I transfer the plan?
No. The plan is tied to the original customer and the original covered instrument.

Clear plan notes

The plan is meant to be simple, but these details help avoid confusion.

Same-purchase only The plan must be purchased at the same time as the eligible guitar or instrument. It cannot be added later after the original purchase is complete.
Local customers only This plan is for Ottawa and surrounding-area customers only. The covered instrument must be brought to Granata Music in person.
Approval required Granata Music must inspect the instrument before confirming whether a service visit is covered.
Cause matters Damage from accidents, misuse, neglect, liquid, unauthorized modifications, third-party repairs, or improper humidity care is not covered.
Humidity limit Humidity-related coverage is limited to approved adjustment labour only, and only when a guitar humidifier was purchased from Granata Music with the instrument.
Parts approval If parts, strings, humidifiers, or accessories are needed, we will explain the cost before completing the repair, setup, or adjustment.
Not insurance This plan is not damage insurance and does not cover theft, loss, accidental damage, major humidity damage, mail-in repairs, shipped instruments, or replacement.
Original customer only The plan is tied to the original customer and original covered instrument. It is non-transferable.

Add it when you buy.

Ask about the Granata Protection Plan when purchasing your guitar or eligible instrument. The plan must be added at the time of purchase and is for local in-store service only.

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Ask about the $99 Granata Protection Plan at purchase. Contact Us