Guitar Protection Plan

Granata Music Protection Plan

Keep your new instrument playing right.

A regular guitar setup at Granata Music is $130. With the Granata Protection Plan, you get up to 4 approved in-store service visits per year for only $99. Use it for setup labour, adjustments, inspections, and approved minor repair labour. The plan must be purchased at the same time as your eligible guitar or instrument.

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$130 Regular guitar setup labour price at Granata Music.
4 visits Come in up to 4 times per year for approved service labour.
$99 One simple yearly price when buying an eligible instrument.
Same day The plan must be added at the time of purchase and cannot be added later.

One setup can already cost more than the plan.

The value is simple. If you use the plan even once for approved setup labour, it can already pay for itself. If you use all 4 service visits, the labour value can be much higher than the plan cost.

$130 Regular setup labour value.
4x Up to 4 approved service visits per year.
$520 Potential value if used for 4 regular setup-style visits.
The simple version

What this plan does

The Granata Protection Plan is an optional service plan for customers who purchase an eligible instrument from Granata Music. It helps cover approved in-store labour for setups, adjustments, inspections, and minor repairs while keeping the rules clear.

Plan length 12 months. The plan lasts for one year from the enrolment date.
Purchase timing The plan can only be purchased at the same time as the eligible guitar or instrument. It cannot be added after the original purchase is complete.
Service visits Customers can come in for up to 4 covered service visits per 12-month period. Each visit must be approved after an in-store assessment.
Payment The plan is $99 per year. There is no monthly subscription option.
What is covered The plan covers eligible service labour for approved setup, adjustment, inspection, and minor repair work. This means the time and work from our service team may be covered.
Humidity rule Humidity-related service is only considered if the customer purchased a guitar humidifier from Granata Music with the instrument and has used proper humidity care. Even then, coverage is limited to approved adjustment labour, such as truss rod, action, or playability adjustments. Serious humidity damage, cracks, warping, lifted bridges, loose braces, or a guitar that is dried out or damaged beyond adjustment is not covered.
What is not included Parts are not included. Strings, tuners, pickups, electronics parts, nuts, saddles, bridges, humidifiers, accessories, and other physical items are purchased separately.
Transfer The plan is non-transferable. It stays with the original customer and original covered instrument.
Replacement Full instrument replacement is not included. The plan is for approved service labour on your existing covered instrument.
Cancellation Customers can receive a full refund within 14 days of enrolment, as long as no service visit has been used.
Important humidity note: Acoustic guitars can be affected by dry air and humidity changes. The plan does not cover major humidity damage. If you purchase a guitar humidifier from Granata Music with your instrument, we may cover approved adjustment labour related to humidity changes, such as truss rod, action, or playability adjustments. Cracks, severe dryness, warping, bridge lifting, structural damage, or a guitar that has been damaged from improper humidity care are not covered.
Why players like it

You do not have to wait until something is broken.

A lot of instruments need small adjustments throughout the year. Seasonal changes, string changes, playing style, and regular use can all affect how an instrument feels. This plan gives you a simple way to bring it back in and keep it playing comfortably.

1

Better playability

If your guitar starts buzzing, feels too high, or becomes harder to play, you can bring it in for an approved service visit.

2

Seasonal checkups

Instruments can shift with weather and humidity changes. A professional check can help catch small issues early.

3

Peace of mind

Instead of waiting and guessing, you can have our team inspect your instrument and explain what it needs.

Coverage

What may be covered

These are examples of service labour that may qualify as one of your 4 yearly visits. Coverage depends on the instrument, the condition, and the cause of the issue.

Covered service labour

These items may be covered as part of your yearly service visits after in-store approval.

  • Professional guitar setup labour
  • Action adjustments
  • Truss rod adjustments
  • Intonation adjustments
  • Tuning stability checks
  • String change labour
  • Basic cleaning during service
  • Loose hardware tightening
  • Loose output jack tightening
  • Pickup height adjustments
  • Basic electronics diagnosis
  • Minor wiring or connection repairs
  • Nut or saddle adjustment labour
  • Buzzing or playability checks
  • General professional inspection
  • Approved minor repair labour
  • Approved humidity-related adjustment labour if a humidifier was purchased from Granata Music with the instrument
Example: If your guitar feels hard to play, has buzzing, tuning issues, or needs a professional adjustment, the labour may be covered. If it needs strings or parts, those items are paid separately.

Not covered

These items are not included in the plan and would be treated as regular paid service.

  • Strings
  • Parts and replacement components
  • Accessories and humidifiers
  • Pickups, tuners, bridges, nuts, saddles, pots, switches, or jacks
  • Major structural repairs
  • Broken headstocks or broken necks
  • Damage from drops, hits, or accidents
  • Water or liquid damage
  • Severe humidity damage
  • Cracks caused by dryness, heat, cold, or poor storage
  • Warped, swollen, or severely dried-out instruments
  • Bridge lifting, loose braces, or structural movement caused by humidity issues
  • Normal wear from playing
  • Cosmetic scratches, dents, or finish wear
  • Damage from misuse or neglect
  • Damage from unauthorized modifications
  • Damage from third-party repairs
  • Theft or loss
  • Full instrument replacement
Example: If a guitar is dried out, cracked, warped, damaged by water, or needs replacement parts, that is not covered by the plan. We can still assess and repair it, but it would be quoted separately.
Good times to use it

When should you bring your instrument in?

You do not need to be an expert. If something feels off, bring it in. These are common reasons customers use a service visit.

✓

It feels harder to play

If the strings feel too high, too low, or uncomfortable, your instrument may need an adjustment.

✓

It buzzes or sounds off

Buzzing, uneven notes, or tuning problems can often be checked through a setup or inspection.

✓

It will not stay in tune

If your guitar keeps slipping out of tune or feels unstable, we can check the setup, hardware, and tuning stability.

How it works

Using your plan is simple

Every visit starts with an in-store assessment. We explain what is covered and what is not before any work begins.

1

Buy it with the instrument

The plan must be purchased at the same time as your eligible guitar or instrument.

2

Bring it in

Bring your covered instrument to Granata Music when it needs an approved service visit.

3

We inspect it

Our team checks the issue and confirms whether the service qualifies under the plan.

4

Service begins

Approved labour is handled under your plan. Parts, strings, and accessories are quoted separately.

FAQ

Common questions

These answers help keep the plan clear before customers add it to their purchase.

Can I add the plan later?
No. The Granata Protection Plan must be purchased at the same time as the eligible guitar or instrument. Once the original purchase is complete, the plan cannot be added later.
How many times can I come in?
The plan includes up to 4 covered service visits per 12-month period. Each visit must be approved after an in-store assessment. Additional work outside the plan can still be completed at regular service pricing.
Do I need to wait until something is broken?
No. You can use your covered service visits for approved professional work like setup labour, action adjustments, intonation checks, tuning stability checks, pickup height adjustments, string change labour, or general playability inspections.
How much value can I get from the plan?
A regular guitar setup at Granata Music is $130. The plan gives you up to 4 approved service visits per year for $99. If you use the plan for approved setup labour, it can pay for itself quickly.
Does the plan cover parts?
No. The plan covers approved labour only. Anything physical that needs to be installed or replaced, such as strings, tuners, pickups, switches, jacks, nuts, saddles, bridges, humidifiers, or other parts, is purchased separately.
Does it cover setups?
Yes. Eligible setup labour can be covered as one of your yearly service visits. This can include adjustments like action, intonation, truss rod, pickup height, and general playability. Strings and parts are not included.
Does it cover humidity issues?
Only in a limited way. Humidity-related adjustment labour may be considered only if you purchased a guitar humidifier from Granata Music with the instrument and the issue can be corrected with normal adjustment work, such as a truss rod, action, or playability adjustment. Serious humidity damage, cracks, warping, bridge lifting, loose braces, or a guitar that is damaged from dryness or poor humidity care is not covered.
Is this the same as a manufacturer warranty?
No. This is a Granata Music service plan. It is separate from the manufacturer warranty and is designed to provide extra in-store support for approved service labour.
Does it cover accidental damage?
No. Drops, impacts, cracks from damage, water damage, humidity damage from improper care, neglect, misuse, theft, and loss are not covered.
Can I transfer the plan?
No. The plan is tied to the original customer and the original covered instrument.
Can this apply to instruments other than guitars?
Yes, select instruments may be eligible. Coverage details can vary depending on the instrument type, so please ask our team before purchasing the plan.
Important terms

Clear plan notes

The plan is meant to be simple, but these details help avoid confusion.

Same-purchase only The plan must be purchased at the same time as the eligible guitar or instrument. It cannot be added later after the original purchase is complete.
Approval required Granata Music must inspect the instrument before confirming whether a service visit is covered.
Cause matters Coverage depends on the cause of the issue. Damage from accidents, misuse, neglect, liquid, unauthorized modifications, third-party repairs, or improper humidity care is not covered.
Humidity limit Humidity-related coverage is limited to approved adjustment labour only, and only when a guitar humidifier was purchased from Granata Music with the instrument. Major humidity damage is not covered.
Parts approval If parts, strings, humidifiers, or accessories are needed, we will explain the cost before completing the repair, setup, or adjustment.
Not insurance This plan is not damage insurance and does not cover theft, loss, accidental damage, major humidity damage, or replacement. It is an in-store service plan for approved labour.

Add it when you buy.

Ask about the Granata Protection Plan when purchasing your guitar or eligible instrument. The plan must be added at the time of purchase and cannot be added later.

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