Guitar Protection Plan
Granata Music Protection Plan
Keep your new instrument playing right.
A regular guitar setup at Granata Music is $130. With the Granata Protection Plan, you get up to 4 approved in-store service visits per year for only $99. Use it for setup labour, adjustments, inspections, and approved minor repair labour.
$99 / year
Up to 4 visits
Local in-store service
Add at purchase
Regular setup
$130
Regular guitar setup labour price at Granata Music.
Plan price
$99
One yearly price. No monthly option.
Yearly visits
4 visits
Approved service labour, per 12-month period.
Service type
Local only
Bring the instrument in person. No mail-in repairs.
Using your plan is simple
Every visit starts with an in-store assessment. We explain what is covered and what is not before any work begins.
1
Buy it with the instrument
The plan must be purchased at the same time as your eligible guitar or instrument.
2
Bring it in
If it feels harder to play, buzzes, or won't stay in tune, bring it to Granata Music for an approved service visit.
3
We inspect, then service
We confirm what qualifies, then handle approved labour under your plan. Parts, strings, and accessories are quoted separately.
Coverage at a glance
The plan covers labour only. Coverage depends on the instrument, its condition, and the cause of the issue.
Covered service labour
May be covered as part of your yearly visits after in-store approval.
Professional guitar setup labour
Action, truss rod, and intonation adjustments
Tuning stability and buzzing or playability checks
String change labour
Pickup height, loose hardware, and loose output jack tightening
Basic electronics diagnosis and minor wiring or connection repairs
Nut or saddle adjustment labour
General inspection, basic cleaning, and approved minor repair labour
Humidity-related adjustment labour, only if a humidifier was bought from Granata Music with the instrument
Example: If your guitar buzzes or feels hard to play, the labour may be covered. If it needs strings or parts, those are paid separately.
Not covered
Treated as regular paid service. We can still assess and quote it.
Mail-in repairs or shipped instruments
Strings, parts, replacement components, accessories, and humidifiers
Major structural repairs, broken headstocks, or broken necks
Damage from drops, hits, accidents, or water and liquid
Severe humidity damage: cracks, warping, swelling, bridge lifting, or loose braces
Normal wear, cosmetic scratches, dents, or finish wear
Misuse, neglect, unauthorized modifications, or third-party repairs
Theft, loss, or full instrument replacement
Example: A guitar that is dried out, cracked, warped, or water damaged is not covered, but we can quote the repair separately.
The fine print, kept simple
The plan is meant to be easy to understand. These details help avoid confusion.
12-month plan
Runs 12 months from the enrolment date, with up to 4 covered visits. Each visit is approved after an in-store assessment.
Same-purchase only
Must be bought at the same time as the eligible instrument. It cannot be added after the original purchase.
Local customers only
For Ottawa and surrounding-area customers. No mail-in repairs, shipped instruments, or remote service requests.
Parts quoted first
If parts, strings, humidifiers, or accessories are needed, we explain the cost before completing the work.
14-day refund
Full refund within 14 days of enrolment, as long as no service visit has been used.
Not insurance
Not damage insurance or a manufacturer warranty. Tied to the original customer and instrument, and non-transferable.
Common questions
Quick answers before you add the plan to your purchase.
Can I add the plan later?
No. The Granata Protection Plan must be purchased at the same time as the eligible guitar or instrument. Once the original purchase is complete, the plan cannot be added later.
Can I mail my guitar in, or use the plan outside Ottawa?
No. This plan is for in-store service only. Customers must be able to bring the covered instrument to Granata Music in person.
Do I need to wait until something is broken?
No. You can use covered visits for approved professional work like setups, action and intonation adjustments, tuning stability checks, string change labour, or general inspections.
Does the plan cover parts and strings?
No. The plan covers approved labour only. Strings, tuners, pickups, switches, jacks, nuts, saddles, bridges, humidifiers, and other parts are purchased separately. Eligible setup labour is covered as one of your yearly visits.
Does it cover humidity issues?
Only in a limited way. Humidity-related adjustment labour may be considered only if you bought a guitar humidifier from Granata Music with the instrument and the issue can be corrected with normal adjustment work. Serious humidity damage is not covered.
Is this a manufacturer warranty? Can I transfer it?
No to both. This is a Granata Music service plan, separate from any manufacturer warranty. It is tied to the original customer and the original covered instrument.
Add it when you buy.
Ask about the Granata Protection Plan when purchasing your guitar or eligible instrument. It must be added at the time of purchase and is for local in-store service only.