Shipping, Policies, and Prices
All of the following policies apply to online orders only. For information on in-store policies, please contact us.
Condition Of Books
Our books are brand new, however, they can occasionally arrive at our store with very slightly bent or scratched edges due to the shipping process from the manufacturer. For example:
This is unavoidable. Books marked on SALE or on CLEARANCE will most likely show signs of aging and wear.
Our Price Guarantee
We will match the verified price of any product from any authorized retailer in Canada. All of our prices are in Canadian dollars. Taxes are charged based on destination. There are no taxes on international orders. Through our secure online payment system, we accept Visa, MasterCard, and American Express. Or, you can contact us at 613-727-0727 to place your order manually using Visa or MasterCard.
Customer Satisfaction Guarantee
We have a “Customer First” philosophy. Our goal is to ensure that every customer is 100% satisfied. If ever you are not completely satisfied with our service, let us know and we will do everything we can to make sure that you are. Your continued feedback helps us serve you better!
Pickup In Person (Nepean, ON)
If you are local to Ottawa, you can place your orders online and choose "Pickup In Person (Nepean, ON)" as your shipping option and pick it up in store within one business day of placing your order.
Shipping - Canada & USA
All orders for items ship within 1-3 business day of receiving payment if item(s) is in stock. If item is not in stock items will ship within 2-5 business days. We do not break orders up into separate shipments. If you place an order for both in stock items and out of stock items, your entire order will ship together once we receive the out of stock items. If there is a mix up, we will contact you before we proceed. Our shipping charges are as follows:
IN STOCK Orders in Nepean, Barrhaven and Manotick enjoy same day delivery!
|Shipping & Handling Cost|
|Canada Economy||Canada Expedited||U.S.A.|
|$0.00 – $24.99||$6.00||$10.00||$16.00|
|$25.00 – $49.99||$9.00||$15.00||$18.00|
|$50.00 – $74.99||$12.00||$20.00||$24.00|
|$75.00 – $99.99||$13.50||$25.00||$26.00|
|$100.00 – $199.99||FREE!||---||$30.00|
|$200.00 or more||FREE!||---||FREE!|
Shipping - International (outside Canada & US)
Please call or e-mail us to inquire about shipping internationally.
Return Policy - Online Orders
Regular priced products may be returned for store credit within 14 days of the original purchase. Returned products must be in originally shipped condition and include a copy of the original invoice, all original packaging, manuals, and warranty cards. Shipping charges are non-refundable. Credits are processed within 5 business days of receiving and inspecting the products. Returns may be subject to a 10% restocking fee.
Items on SALE or CLEARANCE are not returnable.
Return Policy - On Items Damaged During Shipping
If you receive a regular priced book from us that appears to have been severely damaged during shipping, we will open an investigation with Canada Post. Those investigations can take 3-10 business days. Our response will be based on their findings.