Granata Music Ltd · Ottawa (Nepean), ON
The following policies apply to online orders only. For in-store policies, please contact us.
Questions about an order, shipping, or returns? We’re happy to help.
Our books are brand new. However, they can occasionally arrive to our store with very slightly bent or scratched edges due to the shipping process from the manufacturer. This is unavoidable.
Example of minor edge wear from shipping.
We will match the verified price of any product from any authorized retailer in Canada. All of our prices are in Canadian dollars. Taxes are charged based on destination. There are no taxes on international orders.
If you’re local to Ottawa, you can place your order online and choose “Pick Up” when selecting your delivery method at checkout.
All orders that require shipping will be shipped via Ups, Canpar, Canada Post, etc.... When selecting a shipping method, the estimated delivery time appears under each option. A tracking number will be emailed to you upon purchase.
Granata Music is a Canadian retailer. Any orders shipped to the United States may be subject to import duties, tariffs, brokerage fees, and applicable taxes upon delivery. These fees are not included in the purchase price or shipping cost and must be paid by the buyer. Granata Music is not responsible for delays or additional charges caused by customs clearance and cannot predict or control these fees. We do not offer any refunds related to Tarrifs. If you wish to pre-pay the tarrif please message us after the initial purchase.
Please call or email us to inquire about international shipping options.
If you receive a regular priced book that appears to have been severely damaged during shipping, we will open an investigation with Canada Post. These investigations can take 3–10 business days. Our response will be based on their findings.