FAQ
How can we help?
Quick answers for shopping, lessons, repairs, setups, shipping, studio bookings, special orders, events, and more at Granata Music.
General
Store location, hours, contact info, and online shopping.
Where is Granata Music located? +
Granata Music is located at 43 Roydon Pl Unit 4, Nepean, ON K2E 1A3.
What are your store hours? +
Sunday: 12 PM – 5 PM
Monday – Thursday: 10 AM – 8 PM
Friday: 10 AM – 7 PM
Saturday: 10 AM – 6 PM
How can I contact Granata Music? +
You can call us at 613-727-0727 or email us at info@granatamusic.com.
Do you sell instruments online? +
Yes. You can shop online through our website or visit us in-store for help choosing the right instrument or accessory.
Products & Inventory
Instrument selection, stock status, order-only items, and price matching.
What products do you carry? +
We carry guitars, basses, keyboards, drums, strings, straps, picks, capos, tuners, stands, cables, amps, accessories, and more.
Is everything online available in-store? +
Most items marked as in stock are available in-store, but inventory can change quickly. Some items may be available online as supplier-stock or order-only items.
What does “Order Only” mean? +
Order Only means the item is not currently available for immediate pickup in-store, but we can order it for you. Many order-only items arrive within 2–7 business days, depending on supplier availability.
Can I reserve an item? +
Yes. Contact us or visit the store and we can help reserve or hold an item when possible.
Do you price match? +
We do our best to match prices from authorized Canadian retailers. Send us the product and competitor listing and we’ll review it.
Shipping, Pickup & Returns
Delivery, pickup, shipping costs, returns, and damaged items.
Do you offer in-store pickup? +
Yes. You can choose in-store pickup at checkout when available.
Do you ship across Canada? +
Yes. We ship instruments, accessories, and other products across Canada.
How much does shipping cost? +
Shipping costs depend on the item size, weight, and destination. The final shipping cost is shown at checkout.
Do you accept returns? +
Returns may be accepted depending on the item and condition. Sale, clearance, special order, and used items may have different return rules. Please contact us before returning an item.
What if my item arrives damaged? +
Contact us right away with photos of the item, packaging, and shipping box. We’ll review the issue and help with the next steps.
Music Lessons
Lessons for beginners, kids, adults, and experienced players.
Do you offer music lessons? +
Yes. Granata Music offers lessons for guitar, piano, voice, drums, bass, violin, and more.
Are lessons for beginners? +
Yes. We teach beginners, intermediate students, and advanced players.
Do you teach kids and adults? +
Yes. We offer lessons for children, teens, and adults.
Can I book a trial lesson? +
Yes. Contact us and we’ll help you find the right teacher, instrument, and time.
Where do lessons take place? +
Lessons take place in person at Granata Music.
Repairs & Setups
Instrument repairs, guitar setups, maintenance, and free setup info.
Do you repair instruments? +
Yes. We offer instrument repairs and guitar setups.
What is included in a guitar setup? +
A setup may include adjustments for playability, action, intonation, neck relief, and general maintenance.
Do I need an appointment for a repair? +
You can bring your instrument in during store hours. For larger repairs, we’ll inspect it and let you know the next steps.
How long do repairs take? +
Repair times depend on the type of work needed and current repair volume. We’ll give you an estimate when the instrument is checked in.
Do guitar purchases include a free setup? +
Yes. Every guitar purchase includes one free setup through Granata Music. Ask our staff for details when purchasing your guitar.
Recording Studio & Rehearsal Rooms
Studio time, recording services, and rehearsal room options.
Does Granata Music have a recording studio? +
Yes. Granata Music offers recording studio services through Granata Studios.
Can I book studio time? +
Yes. Contact us for studio availability, pricing, and booking details.
Do you offer rehearsal spaces? +
Yes. We offer rehearsal room options. Contact us to check availability.
Gift Cards & Special Orders
Gift cards, special orders, and sourcing specific products.
Do you sell gift cards? +
Yes. Gift cards are available and make a great gift for musicians.
Can you special order products? +
Yes. If there’s a product you’re looking for that we don’t currently have in stock, contact us and we can check supplier availability.
Can I order a specific brand or model? +
In many cases, yes. Let us know the brand and model and we’ll do our best to source it.
Events & Camps
Open mics, performances, workshops, camps, and seasonal programs.
Do you host events? +
Yes. Granata Music hosts events such as open mics, performances, workshops, and seasonal programs.
Do you offer summer music camp? +
Yes. We offer summer band camp programs where students can learn, play in a group, and perform.
Where can I find upcoming events? +
Check our website, social media, or contact the store for upcoming events and registration details.
Still have questions?
Contact Granata Music and our team will help you find the right product, lesson, repair, or service.